Shipping Policy

Order Processing
All orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location. Estimated delivery times: 
Standard Shipping (Australia): 3–7 business days 
Express Shipping (Australia): 1–3 business days
Delivery times are estimates only and may vary depending on your location and carrier delays.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Shipping Locations
We currently ship within Australia.
For international shipping enquiries, please contact us directly.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Delayed Orders
If your order is significantly delayed or appears lost, please contact us and we will assist in resolving the issue with the carrier.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.
Contact
For any shipping enquiries, contact: hello@dingoheat.com.au